Terms and Conditions

Introduction

Welcome to Nature Enriched. These Terms and Conditions govern the use of our website (http://naturenriched.com.au/) and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms.

Definitions

  • “We,” “Us,” “Our” refers to Nature Enriched.
  • “You,” “Your” refers to the customer or user of our website.
  • “Products” refer to the artificial plants and related items available for sale on our website.

Eligibility

You must be at least 18 years old to place an order on our website. By using our services, you confirm that you have the legal capacity to enter into a binding contract.

Orders and Payments

  • Orders are subject to availability. We reserve the right to cancel or refuse an order at our discretion.
  • Prices are listed in Australian Dollars (AUD) and include applicable taxes.
  • Payments must be made using the payment methods available on our website.
  • We use secure third-party payment processors; we do not store or have access to your payment details.

Shipping and Delivery

  • We deliver within Australia. Shipping costs and estimated delivery times are provided at checkout.
  • Delivery times may vary due to external factors. We are not liable for delays caused by couriers or unforeseen circumstances.
  • Risk of loss or damage passes to you upon delivery of the product.

Returns, Refunds, and Exchanges

  • We accept returns for faulty, defective, or incorrect items in accordance with Australian Consumer Law (ACL).
  • Customers must notify us within 5 days of receiving the item for return eligibility.
  • Items must be returned in their original condition and packaging.
  • Refunds are processed via the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Consumer Guarantees under Australian Law

  • Our goods and services come with guarantees that cannot be excluded under ACL.
  • You are entitled to a replacement or refund for major failures and to compensation for any reasonably foreseeable loss or damage.
  • For minor defects, we may choose to repair or replace the item.

Limitation of Liability

To the maximum extent permitted by Australian law, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

Intellectual Property

  • All website content, including images, text, and branding, is our intellectual property and may not be copied or used without permission.
  • Unauthorized use of our content may result in legal action.

Privacy and Data Protection

  • We collect and use personal data in accordance with our Privacy Policy.
  • We comply with the Privacy Act 1988 (Cth) and take reasonable measures to protect user information.

Prohibited Activities

You must not:

  • Use our website for fraudulent, illegal, or malicious purposes.
  • Attempt to hack, distribute malware, or otherwise interfere with our website’s operation.
  • Misuse our intellectual property.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the changes.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be resolved in Australian courts.

Contact Information

For any questions regarding these terms, please contact us at [email protected]