Refund and Returns Policy

Overview

At Nature Enriched, customer satisfaction is our priority. We strive to provide high-quality artificial plants and floral arrangements. However, if you are not satisfied with your purchase, we offer a straightforward return and refund policy in compliance with Australian Consumer Law (ACL).

Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or significantly different from the description.
  • The product was received in faulty or non-functional condition.
  • The item is returned within 5 days from the delivery date.

Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products.
  • Items that have been used, altered, or damaged due to misuse.
  • Gift cards or promotional items.

Refunds & Processing

  • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed via the original payment method within [X] business days.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item sent).

Exchanges

We offer exchanges for defective or damaged products. If you need to exchange an item, please contact us at [email protected] with your order details.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.


For any questions regarding returns or refunds, please contact our support team at [email protected].

.

Need help?

Contact us for questions related to refunds and returns.